Shipping policy
Free Shipping
We offer free standard shipping on all orders. No minimum order required.
Estimated Delivery Times
- Standard shipping: estimated delivery in 6–10 business days
- Delivery times may vary depending on your location, customs processing, and carrier delays. All delivery timeframes are estimates and are not guaranteed.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. You will receive a confirmation email once your order has been dispatched.
Customs & Import Duties
We ship on a Delivered Duty Paid (DDP) basis to most destinations, so there are no surprise fees at delivery. In rare cases, additional carrier handling fees may apply that are outside of our control and would be the responsibility of the customer.
Lost or Delayed Packages
If your order has not arrived within 20 business days, please contact us at help.azuro@gmail.com and we will investigate with the carrier.